Shipping Policy

Purchases are shipped from our warehouses in Bhwandi – Maharashtra and Bavla – Gujarat; by courier.

All orders placed before 2 pm will be dispatched the next day. All other orders will be dispatched within 48 hours. Applicable from Monday to Saturday Only*.

Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. Please refer to our Covid Safety Measures Policy for more details. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.

Order Deliveries Will Be Made Between

10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.

Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.

TheSGstore.com is not responsible for damage after delivery.

For all claims for shortages or damages must be reported to customer

service within 48 hours of the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

*Orders placed on Sunday will be dispatched within 48 hours.

*Not applicable on public holidays

*Not applicable on offer days Domestic Orders

  • Processing Time: We strive to process all orders within 3 business days (excluding weekends and holidays) from the time your order is placed.

  • Shipping Options and Costs: We offer a variety of domestic shipping options to suit your needs and budget. You can see the estimated shipping costs and delivery times during checkout based on your selected items and address.

    • Free Shipping: We offer free standard shipping on all domestic orders except bulk quantity orders.

    • Expedited Shipping: We also offer expedited shipping options for faster delivery at an additional cost.

 

  • Delivery Estimates: Estimated delivery times will be displayed at checkout and depend on your chosen shipping method and location. Standard shipping typically takes 3 to 5 business days within India.

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International Orders

  • We currently ship to almost all countries: We ship to most international destinations. If there are any specific countries you don't ship to, you can mention them here as well.

  • Processing Time: We strive to process all orders within 3 business days (excluding weekends and holidays) from the time your order is placed.

  • Shipping Costs and Customs Fees: International shipping costs are calculated at checkout based on the weight of your order and your destination country. Please note that any applicable customs fees or import duties are the responsibility of the customer. We recommend familiarizing yourself with your country's customs regulations before placing an international order.

  • Delivery Estimates: Delivery estimates for international orders can vary greatly depending on the destination country and chosen shipping method. International shipping typically takes 7-20 business days, but there may be some delays sometimes due to customs processing.

Tracking Your Order:

We will send you a confirmation email with tracking information once your order has shipped. You can use this information to track the progress of your delivery.

Please Note:

  • We are not responsible for lost or stolen packages once they are in the possession of the shipping carrier.

  • We reserve the right to modify this shipping policy at any time without prior notice.

For any questions regarding our shipping policy, please don't hesitate to contact us at support@thesgstore.com.